Fulfillment is the Heart of the Customer Experience

Why do we call fulfillment the heart of the customer experience? Because it gets to what really matters. More and more, fulfillment is what drives the loyalty that keeps people coming back to your business, rather than to your competitor’s. And then there’s the business impact of a good or a bad fulfillment process. To grow, you need to keep the promises you make and deliver orders profitably

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Date: 1.8.2018

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