The Trusted Data Center: Best Practices and Business Results for Organizations Based in Germany

Many mid-market organizations struggle to deliver the data center security and reliability demanded in this highly competitive segment of the market. Both line-of-business and IT stakeholders acknowledge room to improve.

By prioritizing the security and dependability of their IT environments above all else, mid market organizations with trusted data centers experience very real and quantifiable business and technology outcomes that give them the edge and agility to win in today’s highly competitive marketplace.

Data center risk has the potential to hurt organizations relative to competitors:

• Outages can disrupt customer service, leading to customer churn or negative reviews.

• Downtime also has direct financial implications. ESG’s research shows the average hourly cost of downtime for surveyed firms in Germany is between €27,000 (median) and €33,000 (mean).

• Compliance violations often have direct financial consequences. For example, a GDPR violation could result in a fine of up to 4% of an organization’s annual revenue.

This eBook is grounded in peer-based primary market research and is intended to highlight the behaviors and performance of organizations based in Germany that lead on the trusted data center maturity model.

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