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Thumb original how zendesk uses slack
Client: Slack Technologies Limited
Format: Whitepaper
Size: 1.23 MB
Language: English
Date: 04.01.2021

How Zendesk uses slack - manage incidents and stay ahead of risk

When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.

And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call center software, to commit voice fraud.

To safeguard its reputation as a safe, smart and friendly customer support platform, Zendesk has to be prepared for the unexpected, and Slack plays a big role in that.

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I have read and understood the privacy/terms and conditions and consent to the ascertainment, conversion, utilisation and dissemination of the data I have entered into this registration form. The B2B Media Group and originator/sponsor Slack Technologies Limited of the document may use my contact data for the purpose of B2B marketing (via e-mail, phone, display and postal) until such time as I withdraw my consent. My agreement to the company and our partner as shown below can be revoked at any time via an E-Mail to the following address: datenschutz@b2bmg.de ( Subject: Slack Technologies Limited)

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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)
  • B2B Media Group EMEA GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • Slack Technologies Limited
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