Forrester Total Economic Impact Report: Watson Assistant.

Das Beratungsunternehmen Forrester hat vier langjährige Kunden von Watson Assistant zu den Vorteilen, Kosten, Risiken und der Flexibilität befragt, die sie beim Einsatz der Chatbot-Technologie für verschiedene Aspekte der Kundenerfahrung erfahren haben. Der Bericht gibt Aufschluss über den spezifischen ROI und die Kosteneinsparungen, die Kunden mit Watson Assistant erwarten können.

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