The Inner Circle Guide to Agent Engagement & Empowerment.

Does your system drive seamless omnichannel experiences customers expect? These digital fluent customers have high expectations and are the least loyal of all groups. They move on quickly unless you do these three things:

Get personal.

Go faster.

Be seamless.

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Date: 1.8.2018

Client

B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

NICE Ltd

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