Introduction to Customer Journey Mapping: Visualizing Customer Touch Points from Start to Finish

Nur wer seine KundInnen begeistert, kann langfristig am Markt bestehen. Der “Ultimative Leitfaden für Customer Journey Mapping” deckt genau ab, wie Customer Journey Mapping einen kombinierten Fokus auf Operational Excellence und Customer Excellence unterstützen kann.

Laden Sie sich jetzt den englischsprachigen Leitfaden herunter und entdecken Sie mit Hilfe von Fallstudien, Beispielen aus der Praxis sowie einer Schritt-für-Schritt-Anleitung für den Einstieg den Mehrwert des Customer Journey Mappings für Ihr Unternehmen.

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