Forrester: The case for an accelerated device refresh cycle

After the turmoil and change of the last three years, companies are collectively moving into a new future of work that includes flexible workspaces. While this opens new opportunities for their employees to collaborate in new ways, it also exposes new security vulnerabilities and leaves a vacuum to be filled by a new employee experience, often via new hardware.

As companies refresh their employee hardware/devices, they must contend with new expectations from employees and investors while feeling confident that they are selecting the highest-quality hardware. That hardware should not only provide the right capabilities and experiences for their workforces, but should also ease management burdens, reduce security vulnerabilities, and integrate with cutting-edge software. These benefits should lead to a more cost-effective device lifecycle overall. What’s more, companies can enjoy a more streamlined refresh process by outsourcing parts of their device lifecycles. Ninety-two percent of surveyed decision-makers in IT, operations, and finance said outsourcing their organization’s refresh cycle is valuable or critical.

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