Whitepaper
Title
Client
Date
Trainline engineers a seamless customer support with Freshdeck and Freshchat

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business f...
Freshworks EMEA
2023-05-31
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Thomas Cook achieves a 67% improvement in first response SLA with Flashdeck

Freshworks out-of-the-box functionality, intuitive user experience and dedicated team enabled Thomas C...
Freshworks EMEA
2023-05-31
View case study
Thomas Cook achieves a 67% improvement in first response SLA with Flashdeck

Freshworks out-of-the-box functionality, intuitive user experience and dedicated team enabled Thomas C...
Freshworks EMEA
2023-05-31
View case study
How IVendi realized it's core philosophy of connected retailing with Freshdeck

Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them s...
Freshworks EMEA
2023-05-31
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How IVendi realized it's core philosophy of connected retailing with Freshdeck

Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them s...
Freshworks EMEA
2023-05-31
View case study
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdeck

Hamleys of London Limited is the finest toy shop brand in the world. With a legacy of over 250 years, ...
Freshworks EMEA
2023-05-31
View case study
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdeck

Hamleys of London Limited is the finest toy shop brand in the world. With a legacy of over 250 years, ...
Freshworks EMEA
2023-05-31
View case study
Five steps to delivering personalization in CX

A successful customer engagement strategy starts with personalization. It involves measuring how well ...
Freshworks EMEA
2023-05-31
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A 5-step practical guide: Tackle high chat volumes and boost CSAT scores

Adrian Swinscoe — UK-based author and a leading customer experience advisor — says, there’s been a “ma...
Freshworks EMEA
2023-05-31
View report