In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience ...

Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with pro...

Customers embraced technology to manage all as- pects of daily life and set off a digital disruption t...

The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web...

Team82 presents its sixth biannual State of XIoT Security Report, covering published vulnerabilities a...

As the threat landscape continues to evolve, your cybersecurity efforts must follow suit. With your se...

Modernizing your security operation center (SOC) strategy means investing your time, budget, or resour...

With the dramatic increase in the number of cyberattacks and their advancement in complexity and sophi...

For organizations that require an on-prem solution due to regulatory requirements or IT preference, Lo...