Client: Kingpin Communications Ltd.
Format: Whitepaper
Size: 722 KB
Language: English
Date: 14.10.2024

The Total Economic Impact™Of Sprinklr Service

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Sprinklr Service’s unified capabilities powered by AI across Self-Service, Contact Center Automation & Intelligence, and Agent Productivity opens a never-before opportunity for the customer service function to be the strategic differentiator for the brand.

A 2024 Forrester Consulting Total Economic Impact™ study commissioned by Sprinklr reveals the cost savings and business benefits of a cloud-native, digital-first contact center as a service (CCaaS) solution such as Sprinklr Service.

This study will help you better understand the potential financial impact of investing in Sprinklr Service, by aggregating interviews with real Sprinklr customers in the form of a single composite organization.

Key business benefits include:
  • Quantified benefits in the form of contact center agent productivity and financial ROI of 210% over three years
  • Cost reduction of legacy system costs of $799k and training cost reduction of $78k
  • Unquantifiable end-user benefits with the help of unified views, customizable reporting, and more.
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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • Kingpin Communications Ltd.
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