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クライアント: rightpoint
フォーマット: ホワイトペーパー
サイズ: 1.37MB
言語: 英語
日付: 09.08.2023
Return on Total Experience Framework
The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many industries, and reducing process and system inefficiencies can reduce employee burnout and turnover. Ensuring that experience investments deliver the expected results is an ongoing challenge—one that’s made more urgent by a few key trends.