Your Employees Are Your Greatest Asset: Are You Willing To Invest In Them?
While the benefits of strong employee experience (EX) to business outcomes are clear, what’s not clear is how to increase it. The problem is one of scope. EX efforts typically focus on improving the entire employee lifecycle journey, from recruiting through offboarding. However, our research shows that it’s employees’ daily journeys that matter the most and that investments that help them succeed in their daily work have the largest impact on engagement.
Forrester Consulting surveyed 3,103 global information workers to dive into their needs and their companies’ ability to meet those needs. Through this research, we examined two core dimensions of EX that IT decision makers (ITDMs) should address: engagement and burnout.
Addressing these two components for the entire portfolio (people, processes, and technology) will create more engaged and productive information workers.
