Plume’s intuitive solution provides a game-changing experience for MCTV customers
As a company that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer concerns related to poor WiFi signal and equipment issues. MCTV was determined to create a better user experience for customers and also wanted to provide subscribers with a way to independently manage their WiFi.
Plume’s Adapt service—part of the HomePass suite—combines cloud-based technology with advanced AI to supply MCTV’s base of subscribers with fast, flexible wireless coverage, seamless self-installation, and powerful diagnostic tools.
After adding Plume-powered solutions to its offerings, MCTV has successfully decreased call volume, reduced the time it takes to diagnose wireless issues, increased customer satisfaction, and gained a slew of new customers.