Talking Up Self-Serve Kiosks in Healthcare Patient Check-In

More and more, self-service kiosks are integrating sensory capabilities that make them more “service” than “self.” For instance, recent advancements in computer vision now allow kiosks to “see” the subjects of their interaction and, in some cases, even detect human emotion. There’s also touch sensitivity, which most kiosks already support as an input.

But by far the biggest gains in human-machine interaction over the past several years have come from natural language processing (NLP) services.