Client: rightpoint
Format: Whitepaper
Size: 1.37 MB
Language: English
Date: 09.08.2023

Return on Total Experience Framework

The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many industries, and reducing process and system inefficiencies can reduce employee burnout and turnover. Ensuring that experience investments deliver the expected results is an ongoing challenge—one that’s made more urgent by a few key trends.

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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • rightpoint
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