A staggering 57% of consumers feel experiences have gotten worse in the past year. How do your customers feel about the quality of your CX? Our new “7 Critical CX Trends for Your 2024 Strategy” ...

Get an in-depth look at how a digital-first approach to your business’s CX strategy is crucial to meet elevated customer expectations and drive ultimate satisfaction at every journey touchpoint. ...

Veränderte Bedrohungslage birgt große Gefahren In den vergangenen Jahren wurde viel über IT-Sicherheit gesprochen. So viel, dass jedes Unternehmen eigentlich eine übergreifende IT-Security-Strat...

Wenn wir über Cybersecurity sprechen, denken wir zunächst an technisch ausgefeilte Sicherheitsmaßnahmen. Die wichtigste Sicherheitsmaßnahme ist aber der Mensch. Ob eine Cyberattacke zum Erfolg führ...

Wasser, Strom, Lebensmittel oder der öffentliche Nahverkehr sind für uns alltägliche Dinge, die jedoch lebensnotwendig sind. Die Versorgung mit diesen und weiteren unentbehrlichen Gütern und Dienst...

Every year, threat actors look for new ways to outwit victims and bypass defenses. And 2022 was no different. As businesses rolled out new security controls, cyber criminals responded. They adde...

Business email compromise (BEC) fraud affects organisations of all sizes across every industry around the world, exposing them to billions of dollars in potential losses. The FBI’s 2022 Internet Cr...

Imagine what would happen if your customers simply stopped getting your company’s emails. Suddenly, your fastest and most effective marketing channel is gone. Customers can’t log in to verify their...

Artificial intelligence has become central to how organizations drive efficiency, improve productivity, and accelerate innovation. The release of ChatGPT in 2022 ushered in an AI hype cycle and mov...

With the launch of ChatGPT, an AI chatbot developed by OpenAI in November 2022, large language models and generative AI have become a global, overnight sensation. That’s because generative AI can s...