Trainline engineers a seamless customer support with Freshdeck and Freshchat

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system.

These include:

Increased customer satisfaction

Higher deflection to bots

Better tracking on the ticket journey

Faster onboarding for agents.

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Date: 1.8.2018

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Freshworks EMEA

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