Aux quatre coins du monde, les entreprises essaient de garder le cap malgré le contexte économique difficile que nous traversons. La solution la plus simple est de dresser une feuille de route pour...

Les silos de connaissances ralentissent les entreprises. Les données le prouvent. Dans « The Crisis of Fractured Organizations » (La crise des entreprises segmentées), le cabinet d’études interna...

Découvrez les dernières tendances en matière de support client qui façonneront le paysage en 2023. Notre ressource fournit un aperçu précieux de l'état des lieux et offre une vision approfondie de ...

Dans un contexte d’incertitude économique persistante, les entreprises cherchent à optimiser leurs ressources. Les notions de productivité, d’efficacité et de réduction des coûts sont devenues cent...

Unlock the secrets of exceptional service with our White Glove Service Guide. Dive into proven strategies that redefine customer experiences. Explore key insights and practical tips to implement wh...

Delve into the world of exceptional customer service with our insightful handbook. Uncover proven strategies that set the standard for excellence. Explore key insights and practical tips to enhance...

Explore the transformative power of integrating Salesforce with Slack in our latest whitepaper. Discover how enterprise sales teams amplify productivity through seamless collaboration. Gain valuabl...

Unlock the secrets to supercharging your sales team's efficiency with our latest whitepaper. Discover how integrating Salesforce with Slack can transform collaboration, streamline communication, an...

The “why” behind what your team is doing is just as important as the “how.” The “how” is operational, and often lives in documentation. Ask anyone at your company how to submit PTO, and they’ll...

Building a holistic cybersecurity program can be complex and multifaceted. With threats mounting, cyberattacks, including ransomware, are an ever‑present danger. Organizations who leverage voluntar...