Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides ...

Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agen...

Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agen...

The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organizatio...

Quelles sont les attentes des salariés et comment pouvez-vous y répondre ? Suite à l'une des plus vastes enquêtes internationales de ce type (réalisée entre le 28 octobre et le 18 novembre 2022)...

Almost every industry around the world is experiencing volatility. As a result, there is an increasing need for organisational transformation due to changes in employee expectations, evolving socie...

By now, individuals and organisations alike are well aware of the gender gap that exists between men and women in the workplace. Continuing to narrow this divide isn’t merely a matter of conscience...

In this case study, find out how ASICS worked with CoachHub to implement a new, flexible coaching programme, driven by coachees themselves. The system and approach allowed ASICS to reach global tal...

This infographic introduces Enlighten AI for Vulnerable Customers, a solution designed to help financial services firms comply with the UK's Financial Conduct Authority's (FCA) Consumer Duty rules....

The largest and most significant overhaul of UK regulations governing financial brokers and dealers is underway. Whether a financial services firm has a direct relationship with retail customers or...