L’analyse par Forrester de quatre clients Dell PC As a Service (PCaaS) en 2020 et six clients en 2018, complétée par quatre entretiens (2020) avec des organisations gérant le cycle de vie des appar...

The global supply chain has become highly volatile in recent years, brought on by a seismic impact of a global pandemic, a war in Ukraine, growing tensions between the US and China countries, sever...

This guide sets out what supply chain IoT is, goes into the nuances of the different kinds of technology, outlines ways in which a strong supply chain IoT system can improve your processes, and dis...

Cet eBook traite des attentes des utilisateurs concernant leur expérience de travail numérique (c'est-à-dire les expériences liées aux appareils, aux outils de collaboration, aux applications et au...

Toutes les entreprises ont dû accélérer leurs stratégies de travail numérique pour faire face aux perturbations mondiales. Cependant, le changement est devenu une constante, tout comme la nécessité...

A strong understanding of who your customers are, what they want and how much they’re worth is essential to meeting their needs. Insights into the mind of individuals and the broader customer base ...

Modernization enables organizations to transform a contact center into an intelligent engagement center that maximizes the value it generates for the business and customers. Agents do not have to t...

Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while sky...

All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. N...

Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly,...