Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain w...

This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare prof...

If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in 2017, Gartner’s survey of CX leaders showed that 81 per cent of them believed they would be co...

Data is an organization’s most valuable asset, regardless of size or industry. To fully unlock the potential of data, organizations must pay attention to where data resides as well as how it is man...

In the data-driven age, information is as valuable as currency. Entire industries are being disrupted by new data sources, emerging technologies and tech-native startups. Harnessing more data from ...

As the complexity of modern database requirements evolves, organizations are moving to high-performing, scalable and streamlined hyperconverged infrastructure (HCI) to meet these new challenges. Th...

Pursuing business agility to truly impact business transformation requires embracing IT as a core competency. Having the most up-to-date IT infrastructure to support the scale and complexity of a c...

To run a digital business that is Intelligent and agile, your enterprise requires an IT landscape capable of connecting the front and back offices. In other words, the ability to engage customers d...

This ESG Technical Review documents evaluation of Dell EMC Ready Solutions for AI. We focused on understanding the performance and ease of use of the Ready Solutions for AI with optimized designs f...

Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged ...