Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while sky...
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All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. N...
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Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly,...
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It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct ESG investments into their finance organzations. Midsize and large companies spent nearly US$3...
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Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation t...
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You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all t...
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Nordic business travellers cite tension between tightening budgets and employee needs. Even as the logistics of business travel become more subject to economic volatility, Nordic business travelle...
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Today’s business travelers are eager to travel and recognize the importance of doing so for both their companies and their careers. Yet travelers’ desire and need for flexibility and companies’ cur...
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The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many ...
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Why Freshservice? University IT teams providing service management are expected to do more with fewer resources. According to Freshservice Service Management Benchmark Report 2023, university IT ...
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