Watson Assistant automates inquiries across any channel; understands complex language and uses NLP to continuously learn from interactions; integrates with existing applications, content and data; ...

Service Performance Insight have just released their 2021 edition of the Professional Services Maturity Benchmark. They explore how the industry has performed as it returns to growth following 2...

Across industries, organizations depend on applications to engage customers, partners, and employees and achieve business goals. Most operate a mix of custom-developed and commercially available ap...

KnowBe4 conducted an Africa-wide survey to explore whether or not people living on the continent were prepared for the current cyber threats being seen. The survey sought to unpack the areas of wea...

The 2022 KnowBe4 Security Culture Report is the largest study of its kind, measuring organisations' security cultures and surveying more than 530,000 employees across 2,910 organisations worldwide....

IT security seems to be a race between effective technology and clever attack methods. However, there’s an often overlooked security layer that can significantly reduce your organisation’s attack s...

Servers are the backbone of modern IT infrastructure. They support the computational requirements of the entire application portfolio of a midsize organization. However, their life span is finite. ...

Organizations are going digital as they seek to dramatically increase their innovation to unlock new business capabilities, meet changing customer demands, create unique advantages, or simply stay ...

This eBook discusses if, and to what degree, an organization’s adoption of a strong cyber-resiliency strategy is correlated with IT predictability, business innovation, and success. These relations...

E-commerce is also becoming more and more important in B2B. Online marketplaces in particular offer retailers ideal opportunities to sell their products and services to new customers. In this wh...