In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested he...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to i...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to i...

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system. These include: Increased cus...

Today’s customers expect more, and their expectations for what constitutes a great customer experience are being redefined. This has increased the urgency for marketers to understand their customer...

There are a lot of pieces in the cloud security puzzle, and sometimes it can seem like it’s not clear how they fit in the big picture. Think cloud access security brokers (CASBs). Or cloud workload...

As part of the Cybersecurity Insiders Product Review series, we are reviewing Trend Micro Cloud One, a comprehensive and powerful cloud security platform for developers, security teams, and busines...

A cloud-native application protection platform (CNAPP) consolidates your security tools, helping development, DevOps, cloud, and security teams sort each piece and see the big picture.

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system. These include: Increased cus...

Freshworks out-of-the-box functionality, intuitive user experience and dedicated team enabled Thomas Cook to achieve it's vision quickly through a seamless and rapid implementation cycle. Freshdeck...