Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM so...

A staggering 57% of consumers feel experiences have gotten worse in the past year. How do your customers feel about the quality of your CX? Our new “7 Critical CX Trends for Your 2024 Strategy” ...

Get an in-depth look at how a digital-first approach to your business’s CX strategy is crucial to meet elevated customer expectations and drive ultimate satisfaction at every journey touchpoint. ...

Every year, threat actors look for new ways to outwit victims and bypass defenses. And 2022 was no different. As businesses rolled out new security controls, cyber criminals responded. They adde...

Business email compromise (BEC) fraud affects organisations of all sizes across every industry around the world, exposing them to billions of dollars in potential losses. The FBI’s 2022 Internet Cr...

Imagine what would happen if your customers simply stopped getting your company’s emails. Suddenly, your fastest and most effective marketing channel is gone. Customers can’t log in to verify their...

Artificial intelligence has become central to how organizations drive efficiency, improve productivity, and accelerate innovation. The release of ChatGPT in 2022 ushered in an AI hype cycle and mov...

With the launch of ChatGPT, an AI chatbot developed by OpenAI in November 2022, large language models and generative AI have become a global, overnight sensation. That’s because generative AI can s...

Traditionally, CFOs focused on the numbers and their success was primarily based on whether they achieved their company’s revenue growth goals. However, today, the role of the CFO has evolved far b...

There is no crystal ball in business. But there are brilliant people – people with enough experience in enough places, who’ve gone through enough economic ups and downs to know what to expect and h...