Forrester realizó un análisis con 4 clientes de PC as a Service (PCaaS) de Dell en 2020 y 6 clientes en 2018 y lo complementó con cuatro entrevistas (2020) a organizaciones que administran el ciclo...

The global supply chain has become highly volatile in recent years, brought on by a seismic impact of a global pandemic, a war in Ukraine, growing tensions between the US and China countries, sever...

This guide sets out what supply chain IoT is, goes into the nuances of the different kinds of technology, outlines ways in which a strong supply chain IoT system can improve your processes, and dis...

Este libro electrónico analiza las expectativas de los usuarios para su experiencia de trabajo digital (es decir, experiencias relacionadas con dispositivos, herramientas de colaboración, aplicacio...

Todas las organizaciones han tenido que acelerar sus estrategias de trabajo digital para sobrevivir a las alteraciones globales. Sin embargo, el cambio se ha convertido en una constante, al igual q...

A strong understanding of who your customers are, what they want and how much they’re worth is essential to meeting their needs. Insights into the mind of individuals and the broader customer base ...

Modernization enables organizations to transform a contact center into an intelligent engagement center that maximizes the value it generates for the business and customers. Agents do not have to t...

Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while sky...

All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. N...

Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly,...