Move beyond the hype and discover the tangible benefits of machine learning. In this eBook, we have outlined seven leading use cases where businesses have successfully applied machine learning to a...

La personalizzazione dei contenuti per un cliente online è il segreto per restare sempre competitivo. Eppure i marchi devono affrontare sfide che impediscono loro di fornire queste esperienze rilev...

Personalizing content for a customer online is key to breaking through the noise. Yet brands face challenges that prevent them from providing these seamless, relevant experiences. The result is fra...

La sostenibilità è un obiettivo in continua crescita per le aziende di tutto il mondo, guidate dalla domanda dei consumatori, dalle normative governative e dal desiderio genuino di apportare miglio...

Sustainability is an ever-growing goal for businesses around the world, driven by consumer demand, government regulations, and a genuine desire to make improvements to a wasteful system. Readers...

Watch this webinar to find out: The advantages of a CX engagement The value of a Customer Success Plan to achieve your enterprise business outcomes The evolution of Lifecycle Services

For years, companies and consumers alike have embraced subscription‐based models. The message has been clear: why own when you can rent? This model has pervaded enterprise and consumer applications...

Orange's Asset Management service delivers an accurate inventory of the customer-owned assets (equipment, licenses, subscriptions, maintenance contracts) with all associated insights to help enterp...

Watch this video to find out: How to migrate from a UC Platform to another in just a few clicks How to manage and order the self care portal How to do partial or full migrations at your own pa...

(UCaaS) subscribership increased from 27% in 2019 to 41% in 2020 and continues to grow. The global Contact Center as a Service (CCaaS) market is also on the upswing, expected to reach a compound an...