In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center. Using this too...
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Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental silos, legacy systems, fragmented customer data, ...
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Customers embraced technology to manage all as- pects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, busin...
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The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction. In fac...
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Team82 presents its sixth biannual State of XIoT Security Report, covering published vulnerabilities affecting cyber-physical systems in the 2H 2022. This report is an analysis of the XIoT vulnerab...
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As the threat landscape continues to evolve, your cybersecurity efforts must follow suit. With your security operations center (SOC) at the core of your offense against threats, you must ensure tha...
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Modernizing your security operation center (SOC) strategy means investing your time, budget, or resources to enhance security maturity, improve resilience against cyberattacks, and reduce risk to t...
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With the dramatic increase in the number of cyberattacks and their advancement in complexity and sophistication, it’s crucial to expand detection capabilities with advanced analytics such as machin...
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For organizations that require an on-prem solution due to regulatory requirements or IT preference, LogRhythm SIEM is the industry’s most complete platform, providing the latest security functional...
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There is a lot riding on the shoulders of your security operations team — protecting the organization’s reputation; safeguarding sensitive client information and ensuring the organization’s ability...
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