Digital technology fuels incredible growth and innovation across multiple domains. And cybercrime is no exception. Danger lurks in all directions – from nation-states and organised crime to lone ha...
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Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a c...
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The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported on the State of Work, the biggest challenge that sales teams faced was misalignment. Fast-for...
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In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business...
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Slack is a productivity and collaboration application utilized on a daily basis by technical teams, including developers, engineers, and IT staff. By consolidating their tasks within Slack using in...
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Knowledge silos kill companies. There’s data to prove it. In ‘The Crisis of Fractured Organisations’, global research firm Forrester found that the average worker spends 2.4 hours each day lookin...
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As economic uncertainty continues to dominate headlines, businesses are searching for ways to do more with less. Productivity, efficiency and cost savings are not just buzzwords, they’re necessitie...
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Unlock the secrets of exceptional service with our White Glove Service Guide. Dive into proven strategies that redefine customer experiences. Explore key insights and practical tips to implement wh...
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Delve into the world of exceptional customer service with our insightful handbook. Uncover proven strategies that set the standard for excellence. Explore key insights and practical tips to enhance...
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Explore the transformative power of integrating Salesforce with Slack in our latest whitepaper. Discover how enterprise sales teams amplify productivity through seamless collaboration. Gain valuabl...
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