All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. N...

Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly,...

It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct ESG investments into their finance organzations. Midsize and large companies spent nearly US$3...

Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation t...

You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all t...

Nordic business travellers cite tension between tightening budgets and employee needs. Even as the logistics of business travel become more subject to economic volatility, Nordic business travelle...

Today’s business travelers are eager to travel and recognize the importance of doing so for both their companies and their careers. Yet travelers’ desire and need for flexibility and companies’ cur...

The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many ...

Why Freshservice? University IT teams providing service management are expected to do more with fewer resources. According to Freshservice Service Management Benchmark Report 2023, university IT ...

Drivers of ITSM in Higher Education. Digitally-savvy End-users With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just bein...