451 Research analyzes the adoption of conversational AI as a result of the COVID-19 pandemic, including sharing insights on which industries are seeing the biggest impact.

Read the 6-part smartpaper to understand the conversational AI landscape, 3 most common use cases and customer pain points, as well as real-world success stories from clients like Regions Financial...

IBM recently commissioned Forrester Consulting to assess the Total Economic Impact™ of IBM FlashSystem. This paper shows the conclusions from that study based on interviews with members of five org...

Imagine that you’re the chief compliance officer of a large company trying to comply with an e-discovery request for employee communications. As your team wades through hundreds of terabytes of ema...

The nature of work was already going through a structural shift when a pandemic gripped the world in 2020. More people are working remotely. Far-Flung teams work together across geographies and tim...

The Great Resignation. The Big Quit. Whatever name it goes by, the recent increase in employee turnover is part of a major shift in the way employees see their jobs. These changes are across role a...

The SAP Concur organisation and IDC introduce a new Travel and Expense (T&E) Maturity Model, which helps large organisations to assess their T&E program maturity. The program maturity model...

We are more than just an expense solution. You may have some preconceived ideas of what we do, to many we are the expense people, for others it is travel but the truth is we are both of these th...

For many organisations, there's a simple driver behind the implementation of an automated spend management programme - to improve efficiency and effectiveness. But improving efficiency and effectiv...

The SAP Concur organisation and IDC introduce a new Travel and Expense (T&E) Maturity Model, which helps large organisations to assess their T&E program maturity. The program maturity model...