Slack commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises may realise by deploying Slack for their se...

Enterprise companies know that an account executive alone can’t provide the fast and customised customer journey that buyers expect. Modern sales organisations win enterprise deals by selling as a ...

Digital technology fuels incredible growth and innovation across multiple domains. And cybercrime is no exception. Danger lurks in all directions – from nation-states and organised crime to lone ha...

Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a c...

The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported on the State of Work, the biggest challenge that sales teams faced was misalignment. Fast-for...

In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business...

Slack is a productivity and collaboration application utilized on a daily basis by technical teams, including developers, engineers, and IT staff. By consolidating their tasks within Slack using in...

Knowledge silos kill companies. There’s data to prove it. In ‘The Crisis of Fractured Organisations’, global research firm Forrester found that the average worker spends 2.4 hours each day lookin...

As economic uncertainty continues to dominate headlines, businesses are searching for ways to do more with less. Productivity, efficiency and cost savings are not just buzzwords, they’re necessitie...

Unlock the secrets of exceptional service with our White Glove Service Guide. Dive into proven strategies that redefine customer experiences. Explore key insights and practical tips to implement wh...