Move beyond the hype and discover the tangible benefits of machine learning. In this eBook, we have outlined seven leading use cases where businesses have successfully applied machine learning to a...

Personalizing content for a customer online is key to breaking through the noise. Yet brands face challenges that prevent them from providing these seamless, relevant experiences. The result is fra...

Sustainability is an ever-growing goal for businesses around the world, driven by consumer demand, government regulations, and a genuine desire to make improvements to a wasteful system. Readers...

Watch this webinar to find out: The advantages of a CX engagement The value of a Customer Success Plan to achieve your enterprise business outcomes The evolution of Lifecycle Services

For years, companies and consumers alike have embraced subscription‐based models. The message has been clear: why own when you can rent? This model has pervaded enterprise and consumer applications...

Orange's Asset Management service delivers an accurate inventory of the customer-owned assets (equipment, licenses, subscriptions, maintenance contracts) with all associated insights to help enterp...

Watch this video to find out: How to migrate from a UC Platform to another in just a few clicks How to manage and order the self care portal How to do partial or full migrations at your own pa...

(UCaaS) subscribership increased from 27% in 2019 to 41% in 2020 and continues to grow. The global Contact Center as a Service (CCaaS) market is also on the upswing, expected to reach a compound an...

Almost overnight, enterprises worldwide equipped workers with collaboration tools to work at home. Today, MIT says nearly half of workers are working from home. As a result, Gartner predicts the gl...

SASE is a challenging, far‐reaching initiative. The market is still catching up to these ideas as vendors struggle to offer the breadth and depth of solutions necessary to support this model. Wh...