Customers today want everything, everywhere, all at once-and the resolutions have to be fast, customized, and contextual. Personalized customer experiences are key to winning and delighting custome...

University IT teams providing service management are expected to do more with fewer resources. According to Fresh service Service Management Benchmark Report 2023, university IT teams take the long...

With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just being "connected" to a "smart" environment is crucial to provide enhan...

Our goal is to enhance the experience of your students, faculty, and staff. And streamline the ways in which they report issues and request services on campus. This document will provide a list of ...

The advent of Industry 4.0 and the economic uncertainty have introduced new complexities to manufacturers' IT environment. Obsolete systems and insufficient automation impede digital transformatio...

IT teams can’t catch a break. They were on the front lines to implement massive investments in “digital transformation” over the last decade. We called on them again during the pandemic to help mil...

For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services finance, human resources (HR), information technology (IT), procurement, and global business se...

IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there ...

The best customer interactions are personalized and instantaneous. Now, imagine if you could automate all of those interactions. Your customers wouldn't have to wait to get their questions answered...

Organizations are planning to implement generative AI. In a recent Gartner webinar, 45%organizations have seen an increase in AI investment since ChatGPT was released, and 68% of executives believe...