State of Service

For the sixth edition of the “State of Service” report, Salesforce surveyed over 5,500 service professionals worldwide to discover:

How service organizations are adapting to rising customer expectations
Which metrics and channels are most important to high-performing service leaders
How artificial intelligence (AI) is reshaping roles and operations

Due to rounding, not all percentage totals in this report sum to 100%. All comparison calculations are made from total numbers (not rounded numbers).

보고서 보기

무료 다운로드

연락처 정보를 입력하고 다운로드 버튼을 클릭하십시오. 다운로드 링크가 포함된 이메일이 발송됩니다.

Durch Ihre Registrierung stimmen Sie der Verarbeitung Ihrer persönlichen Daten durch Salesforce wie in der Datenschutzrichtlinie beschrieben zu.
Ja, ich möchte Marketingmitteilungen über Salesforce Produkte, Services und Veranstaltungen erhalten. Ich kann dieses Abonnement jederzeit kündigen.

By clicking the button below, you consent to B2B Media Group GmbH with its affiliated companies and Salesforce.com EMEA Ltd processing and storing your data for marketing purposes, in particular for marketing-related contact by e-mail and telephone.

You can revoke your consent at any time by sending an e-mail to unsubscribe@b2bmg.com (subject: Salesforce.com EMEA Ltd). Further information can be found in the Privacy Notice.

Privacy / download conditions:

Date: 1.8.2018

Client

B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

Salesforce.com EMEA Ltd

* 표시된 영역은 필수입니다