For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services finance, human resources (HR), information technology (IT), procurement, and global business se...

IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there ...

The best customer interactions are personalized and instantaneous. Now, imagine if you could automate all of those interactions. Your customers wouldn't have to wait to get their questions answered...

Organizations are planning to implement generative AI. In a recent Gartner webinar, 45%organizations have seen an increase in AI investment since ChatGPT was released, and 68% of executives believe...

CI/CD pipelines play a critical role in cloud-native software development, serving as the foundation in which developers store, compile, and deploy code. But CI/CD pipelines are frequently the weak...

One of the biggest challenges faced by companies that are part of America’s fresh-food supply chain is a lack of workers needed to do the tough jobs in production and distribution facilities. Plant...

The latest threats and security best practices Welcome to 2024: A New Era in Cybersecurity. In the wake of unprecedented technological advancements and evolving cyber threats, it's crucial to st...

Its impact on individual and business productivity can be significant, with the potential to rival the advent of the internet or the mobile device. Indeed, among organizations considering or using ...

To identify the current data and AI trends, we partnered with IDC on multiple studies involving global organizations across industries. We then asked Google thought leaders to weigh in on the resea...

In this guide, written for executives, we’ll cover: • What Google is doing to make AI helpful for everyone • How you can use generative AI to make real-world impact • Our approach to responsib...